Build a Career with Horner Industries
Office Manager / Customer Experience Coordinator
Creative Ironworks / Black Hills Powder Coating is looking for an organized, customer-focused Office Manager / Customer Experience Coordinator to join our team in Rapid City.
This position is the face of our company and the first point of contact for our customers. Every powder coating project begins with the Office Manager, making this role essential to delivering the outstanding service and quality our customers expect.
The ideal candidate enjoys working with people, thrives in a fast-paced environment, and takes pride in keeping projects organized from customer intake through completion.
Responsibilities
Welcome customers and receive incoming powder coating projects
Discuss customer needs and prepare accurate work orders
Coordinate incoming jobs with the production team to ensure projects move efficiently through the shop
Answer phones, emails, and customer inquiries in a professional and friendly manner
Communicate with customers regarding project timelines, status updates, and completed work
Maintain customer files, work orders, and office records
Oversee the day-to-day administrative operations of the office
Assist with employee onboarding, personnel records, and general HR administration
Order and maintain office supplies and coordinate office needs
Support management with reporting, scheduling, and process improvements
Qualifications
Excellent customer service and communication skills
Strong organizational and multitasking abilities
Ability to prioritize and manage multiple projects in a fast-paced environment
Office management, administrative, or customer service experience preferred
HR or employee onboarding experience is a plus
Proficiency with Microsoft Office (Word, Excel, Outlook)
Experience with QuickBooks is helpful but not required
Professional, dependable, and detail-oriented
Ability to work independently while collaborating effectively with the production team
Why Join Our Team?
Creative Ironworks / Black Hills Powder Coating has built a reputation for quality craftsmanship, exceptional service, and strong customer relationships. As our Office Manager / Customer Experience Coordinator, you’ll play a key role in creating a positive experience for every customer while helping keep our operation running efficiently.
We’re looking for someone who enjoys solving problems, building relationships, and taking ownership of their work. If you’re organized, dependable, and enjoy being the person who keeps everything running smoothly, we’d love to meet you.
Benefits
Competitive pay based on experience
Health insurance
401(k)
Paid holidays
Paid time off
Year-end bonus
Stable, full-time employment
Opportunities for professional growth and advancement
Join a team that values quality, teamwork, and exceptional customer service.
